How we handle message content

Compass is a powerful tool for understanding how your team communicates. To provide these insights, we analyze the message data from your Slack workspace. We recognize that teams often use Slack to discuss and share highly sensitive material. Because of this, we never store your messages or read file attachments.

Instead, we analyze your messages on the fly (extracting information like @mentions, sentiment, channel, and other metadata) and then discard the message content once finished.

By default, Compass is only enabled for public channels in your Slack workspace. This means we don't read any content from direct messages or private channels until you enable it by turning on Private Message Insights.

Head to our privacy page for full details on what information we track and which events in Compass trigger fetching of message data.

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